If you are serious about running a more profitable aesthetics practice, this episode of Skytale Insights is essential listening. Host Annie Robertson Hockey is joined by Niklas Hess, Founder of Medvelle, an all-in-one inventory and procurement management platform built for aesthetic practices, along with Judy Kozlicki, Head of Aesthetics, Wellness, & Surgery at Skytale Group. Together, they unpack the real cost of ignoring inventory and what it takes to finally get it under control.
Niklas and Judy share the hard-won lessons behind what separates high-performing practices from those that struggle. The conversation explores why inventory is one of the largest line items on your P&L, how poor procurement silently erodes margins, and why many practices have an operational problem rather than a revenue problem. They also discuss the importance of building the right systems before scaling, and why the practices best positioned for growth and eventual exit are the ones that already have operational discipline in place.
In this episode:
- Why inventory challenges show up across practices of all sizes
- How inaccurate cost of goods sold (COGS) impacts your P&L and cash flow
- The hidden cost of over-ordering, stockouts, and vendor price creep
- Provider profitability, including understanding cost of goods by service and by provider
- Payment terms, inventory shrinkage, and the “toilet paper story” you will not forget
- Where to start if you do not yet have a handle on your inventory