Leveraging Virtual Teams to Scale Your DSO
In this episode of Skytale Insights, host Ben Hernandez is joined by J.W. Oliver, Managing Partner of SupportDDS and ZimworX, alongside Skytale’s Director, Management Consulting, Eric Pastin. J.W. shares his extensive expertise on how dental practices and DSOs can leverage virtual and remote teams to increase productivity, reduce costs, and drive growth. He discusses the challenges facing the dental industry today, from labor shortages and rising wages to operational inefficiencies, and explains how outsourcing key roles—like front desk support, insurance verification, and revenue cycle management—can make an immediate difference. J.W. also highlights the importance of improving patient scheduling and reducing missed calls to maximize marketing spend and patient retention. If you’re looking to streamline your operations and scale effectively, don’t miss this insightful conversation packed with actionable advice.
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